Guarentees

Guarantees

Solar Water Heating - 100% Solar Water Heating - Product Info - Guarantees

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Heavens Solar Technology

74 Main Street

Mexborough

South Yorkshire

S64 9EA

Tel: 01709 579998 / 0845 1662988

E-Mail -

Reliable, proven, robust, safe, low maintenance, 5 yr warranty

A five-year manufacturers performance warranty comes with Solartwin. Comprising very few parts and made in UK under ISO 9002 quality management, Solartwin is intrinsically reliable. It uses no antifreeze chemicals and frees you from safety concerns about highly pressurized piping, mains voltages and large smash able glass panels or tubes. Robust yet flexible pipes made from silicone rubber give bacteriological safety, as do high water temperatures. Electric power cuts do not make Solartwin need re- pressurization by an engineer.

Going on holiday? Solartwin is self-regulating, so you don’t need to invite neighbors in for baths. You can even turn off the main stopcock if you want. Moving house? Simply un-install and re-install: your warranty is portable!

Five Year Labor Guarantee and Insurance.

Installation by Heavens Solar Technology is covered for a period of 5 years.

Whenever you see this logo you can be assured of a professional and protected service.

We have been approved by Fair Trades to include Insurance Backed Guarantees to all of our solar home investors. Here are just some of the advantages of your inclusive Homepro Insurance:

Protection against defects and faulty workmanship for up to 5 years.

Protection is transferable to the new owners when you sell your home.

The full value of your solar home investment is insured.

Only a contractor who has been screened by Fair Trades can issue a HomePro IBG.

Ensure the Guarantee on Your Solar Home Improvement is Insurance Protected.

Although a solar water heating system is one of the safest forms of financial investment, there is one pitfall that is often overlooked - A WORTHLESS GUARANTEE.

most contractors issue a guarantee upon the work they have carried out, the benefits of which are realised should you have reason to claim for faulty workmanship or materials.

However....

Thousand of contractors, large and small, cease to trade each year, be it for reasons of finance, ill health or even a lottery win!

Guarantee periods can stretch to as long as 10 years and much can happen to any business in that time, regardless of current stature. This particularly true in today's volatile business environment.

If your chosen solar heating system installation contractor were to cease trading you could be left with faulty goods, a guarantee of absolutely no value and a potential bill of THOUSANDS of pounds to rectify your problems.

HomePro Insurance Backed Guarantees

protecting your home solar investment.

Eliminate the risk

The solution to this nagging fear is found with the HomePro Insurance Backed Guarantee which matches the terms of the contractor's original guarantee* should they no longer be in a position to honour a claim you may have to make.

Case Study: Mr Cola recently discovered the contractor that had installed his hardwood conservatory had ceased trading when he attempted to ask them to rectify a problem with the framework. Luckily the contractor had provided a HomePro Insurance Backed Guarantee and Mr Cola received £8000 for a replacement conservatory.

The HomePro Insurance Backed Guarantee What Can it Cover?

	Recovery of any deposit payments made to your contractor of up to 25% of the value.
	Assistance in finding a new HomePro approved contractor to commence or recommence the project, if your chosen contractor fails to complete.
	Any additional cost to the original contract that the replacement contractor may charge.
	All work in progress (limit 25% of contract value).
	All workmanship by your contractor.
	All materials used by your contractor
	All the terms provided to you under the contractor's guarantee should they cease to trade upon completion of your project (subject to the terms of the policy).
	Transfer of the policy to any new owner of your property.

Exclusions and Limits

	Materials and labor charges for which any person other than the contractor would be liable.
	Any damage or defect insurable under normal household insurance.
	Any loss of use or consequential loss.
	Damage or defects not directly caused by faulty workmanship or materials that could be recovered under the contractors own guarantee.
	Loss or damage caused by sunlight, storm, wear and tear.
	Defects arising from alterations, modifications, lack of maintenance or additions to the work after completion.
	Rectification work carried out without the insurers consent.
	£25 excess (does not apply to deposit indemnity).
	Copies of the full terms and conditions are available.

Case Study: Upon discovering that the warping of their uPVC door had caused irreparable damage to the lock, Mr and Mrs McKenna could not turn to the installing company as they were no longer in business. Fortunately the contractor had supplied a HomePro Insurance backed Guarantee enabling the happy McKenna's to claim the £495 for a new door.

As a Registered HomePro Insurance Backed Guarantee Business, Heavens Solar Technology Has:

	Passed financial and legal checks.
	Had positive references from former customers
	agreed to work to the Homepro Customer Charter

We Include, as Standard, A HomePro Insurance Backed Guarantee to All our Solar Hot Water Heating Installation Customers.

*Subject to the terms of the policy

HomePro Insurance is a member of the General Insurance Standards Council (GISC), and indipendant organisation which regulates the sales, advisory and service standards of its members.

The GISC Customer Code sets minimum standards of good practice which members must follow when dealing with your general insurance needs and arrangements. Copies of the code available on request.